November 8th, 2008
As a traveler we realize that you also want to be in control of all your personal information. Cheapflight has become the leader in online travel by earning and maintaining our customers’ trust. That is our first priority and responsibility.
Your privacy is very important to us at Cheapflight, we have established and implemented various information handling practices for Cheapflight, that we believe are consistent with the highest standards and best practices of organizations doing business on the Internet.
Types of Information We Collect:
1. Anonymous Info: You can always visit our website without revealing who you are or providing any personal information. By accessing this website, certain information about you, such as Internet protocol (IP) addresses, navigation through the website, the systems and programs used and the time spent, along with other similar information, may be stored on our servers. Such stored information may not specifically identify you. Please be informed that the same may be used by us for web site traffic analysis (how many visitors arrive at specific pages, the length and frequency of stays at our website, the types of browsers and computer operating systems used by our visitors) or for such other purposes as we may deem appropriate.
2. Personal Info: While searching our site, you are not required to provide any personal information until you choose to make a purchase. In order to purchase airline tickets and other services through our website, you must provide us with certain unique personal information such as your name, name or names of those traveling if not you, birth date, gender, address, citizenship, your credit card type, your credit card number, your credit card expiration date, your credit card billing address, your credit card security code, your telephone number, your e-mail address, user registration data and login password. We require this information so that we can process, fulfill and confirm your reservations and transactions and keep you informed of each transaction’s status. If you are making a reservation for one or more travelers other than yourself, you will need to make sure that each of these other travelers agrees, in advance, that you may disclose their personal information to us.
First and foremost, you can be rest assured that no personally identifiable information (“PII”) about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by the Cheapflight site and, as a result, none can be passed on to any third parties.
Cookies allow us to serve you better and more efficiently, and to personalize your experience at our site. Cookies allow you to log in without having to type your log – in name each time (only your password is needed). We may also use such cookies to display an advertisement to you while you are on our website or to send you a special offer email (or similar emails – assuming you have not opted out of receiving such emails) focusing on destinations in which we think you might be interested. None of this information is passed to any third party, and is used solely by us to provide you with a better user experience on Cheapflight site.
A cookie may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our site and no PII is gathered from you by the use of these cookies, nor is this information shared with any third parties. Similarly, a cookie may be placed by our third – party advertising companies. These companies may use aggregated statistics about your visits to this and other web sites in order to provide advertisements about travel – related goods and services that you may be interested in. The information they collect does not include your PII.
The third – party advertising companies may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites.
Most Internet browsers automatically accept cookies.
However, you can instruct your browser, by editing its options, to stop accepting cookies or prompt you before accepting a cookie from the sites you visit. If you decide not to accept our cookies, your ability to use some features on our site may be impaired.
1. We use your email address only to send a confirmation email when you sign up for an account and to allow you to reset your password if you lose or forget your old one. We also send you an automated notice if a review or a suggestion you submit is accepted or declined or you subscribe to sales and online promotions. No other use is now or ever will be made of this address, although the administrators may personally email you if extenuating circumstances arise where this is required. We will not send you any other email unless you contact us first and specifically request information, regarding your trip. We do not sell this address, or link it to any other personal information.
2. Any personally identifiable information you submit while booking with our website will only be disclosed to travel suppliers who are linked to your bookings. If you become a registered member of Cheapflight, you must provide your name, e-mail address, citizenship, password, etc. This information is collected on the registration form for several reasons including:
a. To complete air, hotel, car and other reservations.
b. To allow us to contact you for customer service purposes, if necessary specific needs arise.
c. We need your e-mail address to confirm each reservation you transact on our web site. We will not disclose, sell, share or in any way reveal your information to any other third party not related to our business.
3. We want you to feel confident about using our website to plan your travel and make purchases, so we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable and current Internet security methods and technologies.
4. You can access all your personally identifiable information that we collect online and maintain by logging into your account. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections, by requiring you to enter your current password before changing any of your user information.
5. We also allow access to our database by third parties that provide us with services, such as technical maintenance or forums and search software`s, but only for the purpose of and to the extent necessary to provide those services. And if you choose to purchase or rent items through features on the website, we may forward your information to third parties for services such as credit card processing and order fulfillment. There are also times when you provide information about yourself to us in areas of the website that may be managed or participated in by third parties, such as car rental services. In such cases, the information may be used by us and by such third party, each pursuant to its own policies. Any misuse by them is not our responsibility. We may also provide your information to our advertisers, so that they can serve ads to you that meet your needs or match your interests. While Service Provider will seek to require such third parties to follow appropriate privacy policies and will not authorize them to use this information except for the purpose for which it is provided, Service Provider does not bear any responsibility for any actions or policies of third parties.
6. There may also be an occasion when we are legally required to provide access to our database in order to cooperate with police investigations or other legal proceedings. In those instances, the information is provided only for that purpose. In addition, we reserve the right to use the information we collect about your computer, which may at times be able to identify you, for any lawful business purpose, including without limitation to help diagnose problems with our servers, to gather broad demographic information, and to otherwise administer our website. While your personally identifying information is protected as outlined above, we reserve the right to use, transfer, sell, and share aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners.
In addition, as our business changes, we may buy or sell various assets. In the event all or a portion of the assets owned or controlled by Service Provider, its parent or any subsidiary or affiliated entity are sold, assigned, transferred or acquired by another company, the information from and about our website users may be among the transferred assets.
In order to purchase airline tickets and related services through our website, you must provide us with certain personal information such as your name, your credit card number and expiration date, your credit card billing address, your telephone number, your e-mail address and the name or names of those traveling, if not you. We require this information so that we can process, fulfill and confirm your reservations and transactions and keep you informed of each transaction`s status. If you are making a reservation for one or more travelers other than yourself, you will need to make sure that each of these other travelers agrees, in advance, that you may disclose their personal information to us.
Once the booking is complete, we will immediately display your itinerary for you to print or email, with a six-digit Cheapflight booking number. Please save the booking number for future reference.
Once ticket issued, we will send you the E-Ticket Confirmation Number via email. Please allow us 3 business hours to Issue the E-tickets.
Current reservations can be viewed at any time by accessing the Check Your Booking section of our website using the Cheapflight booking number and name of first passenger.
Bookings are not guaranteed until a ticket is issued (since the airline can change prices anytime) & you receive an airline e-ticket conformation number. If required we will send you the Paper Ticket via overnight mail once the ticket is issued. We will mail the ticket to the address given. If your mailing address is different, please call and inform our agent.
When purchasing airline tickets or paying for hotel booking for someone other than yourself, or when credit card holder is traveling with passengers that have a different last name, the credit card holder must authorize the charge by completing the Credit Card Authorization Form and faxed or email to us same day or within 12 hours of purchasing the tickets. Failure to that may result in cancellation of reservations at the company`s discretion. Our agent may call you to verify the Credit Card holder`s information for Credit Card security reasons. As an added security step, we may call your credit card company on a three-way call to verify the transition.
We also advise all customers, please confirm your flights at least 24 hours before each departure by calling the airline directly. Airlines will occasionally change flight schedules and it is the traveler’s responsibility to be aware of these changes.
If you become a registered member of Cheapflight, you must provide your name, e-mail address, country, member login password. This information is collected on the registration form for several reasons including:
To complete air, hotel, car and other reservations.
To allow us to contact you for customer service purposes, if necessary specific needs.
We need your e-mail address to confirm each reservation you transact on our web site.
Most Important tip for buying tickets on our website is to become Member of (MY Eros Family). Our membership is free and members can get the Special Sale fare from our website and save more on their travel. Those special fares are only available to members only; our advice is please sign in as a member before you search. To become a registered member of Cheapflight, you must provide your name, e-mail address, country, member login password.
We do not send out any newsletters for special sales or online promotions. You may choose to subscribe to some that keep you up to date with the latest special travel deals and low airfares in the most rewarding online travel portal.
We rely on our users to be truthful in responding to the question of age. We do not sell travel or any related services for purchase by children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information. Cheapflight will not provide any personally identifying information about users under the age of 13, regardless of its source, to any third party for any purpose whatsoever without first requesting parental permission.
When search our site, you are not required to provide any personal information until you choose to make a purchase. We do not knowingly permit the site to be used by any person under the age of eighteen and we do not knowingly collect any personal information from children under thirteen years of age. A valid credit card is required to make a purchase on our site. Purchase also can be made by visiting our office or sending money via Western Union.
Cheapflight encourages parents and guardians to spend time with their children online, and to be familiar with the sites their children visit.
Our Website is not intended for use by children, especially those under age 13. No one under age 13 is allowed to provide any personal information or submit data, or become an MYEROS member. Minors between the ages of 13 and 17 must get the permission of their parent(s) or legal guardian(s) before making purchases.
Cheapflight will not provide any personally identifying information about users under the age of 13, regardless of its source, to any third party for any purpose whatsoever without first requesting parental permission.
If your children disclose information about themselves in publicly accessible areas of the Website, they may get unsolicited messages from other parties. Accordingly, you should tell them not to do so.
If you’re worried about your children’s activities or their privacy on our site, we encourage you to Contact Us.
Links to External Sites – Our website links to outside content that could be considered offensive by certain customers. The use of a hyperlink never constitutes an endorsement of a company, product, or opinion. The use of the hyperlink does not imply that our website agrees with the content being linked to and provides no guarantee that the content contains accurate information. Our website designers are under no obligation to link to any site.
Correcting of inputted data we correct any errors that are brought to our attention as expediently as possible. We fact check all error reports to ensure their authenticity. Please send us your views and suggestions, to serve you better.
Under no circumstances, including but not limited to negligence, shall Cheapflight be liable for any special, incidental or consequential damages that result from the use of the information or materials on Cheapflight or its family of sites, even if Cheapflight or an authorized representative of Cheapflight, has been advised of the possibility of such damages, our goal is to protect your privacy when you visit or personalize our site and to make your online experience safe and fun. Because we collect certain types of information about you when you visit our site, we have written this policy to share our practices and use of that information.